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Customer Service Coordinator

The first voice customers hear. Bookings, routing, follow-ups and keeping people informed.

You will take bookings, route technicians, manage follow-up schedules and keep customers informed.

It suits someone organised who enjoys turning a stressed caller into a relieved one. Most people ring us on a bad day; how that call goes decides what they think of the company.

What we are looking for

  • Clear spoken and written Sinhala and English; Tamil is a strong plus
  • Organised enough to hold a day of moving appointments together
  • Calm with an upset caller
  • Comfortable with computers and scheduling software

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