How we work

How these jobs actually go

These describe how we handle common situations. They are not accounts of specific customers.

Termites found during a renovation

Opening up a floor or a ceiling is how most termite activity is discovered, usually at the worst possible moment in a build.

A single complaint is never a single room. The question is how far it has already travelled.

Insects visible on the surface of a stack mean generations have already bred inside it.

In a food store the audit trail matters almost as much as the rodents do.

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